Terms & Conditions

Sunshine Resort is an adults-only resort dedicated exclusively to adult guests and focused on relaxation, comfort and premium hospitality experiences.

The operator's full legal identification details, registered office, tax information and official contact details will be completed before the commercial launch of the platform.

By using the website and submitting a reservation request, the user confirms that they have read and accepted these Terms and Conditions.

Reservations may be requested directly through the Sunshine Resort website. A request submitted through the website does not constitute an automatic and final reservation confirmation.

After submission, the request is reviewed by the administrator. If approved, the guest receives an email confirming the approval together with a secure payment link.

The reservation becomes confirmed after the required payment has been registered and successfully processed by the system.

Administrators may also create manual reservations. Such reservations may be confirmed without following the standard online payment flow.

Availability displayed on the website is calculated using the information available in the system at the time of the search.

Reservations are made for a specific apartment type. The physical apartment may subsequently be assigned by the system or by an administrator depending on availability and the reservation configuration.

A reservation request undergoing approval may temporarily block the required availability in order to prevent overlapping reservations.

Reservations with check-in on Friday or Saturday require a minimum stay of two nights.

For check-ins on the other days of the week, a one-night stay may be booked subject to availability and any special conditions displayed for the selected period.

Sunshine Resort operates as an adults-only property.

Reservations and accommodation are available exclusively to adult guests, subject to resort policy and applicable legislation.

Standard check-in time is 2:00 PM.

Standard check-out time is 10:00 AM.

Early arrival or late departure requests may only be accepted subject to availability and may incur additional charges.

Prices are expressed in RON and are calculated according to apartment type, selected dates, day of the week, special rate periods, promotions and any applicable additional services.

Weekday nightly rates may differ from weekend rates.

The final price is recalculated and validated by the reservation system before confirmation.

For reservations eligible for online payment, guests may pay the full reservation amount or the minimum deposit displayed during checkout.

The minimum deposit is 50% of the total reservation value.

When only the deposit is paid online, the remaining balance may be paid at the property in accordance with the conditions communicated for the reservation.

Online payments are processed by Stripe. Sunshine Resort does not store complete payment card details.

The payment link remains available for the period stated in the communication sent to the guest.

If payment is not completed before the communicated deadline, the reservation may automatically expire and the apartment availability may be released.

Opening the payment page does not constitute payment.

Transaction confirmation is based on the payment notification received by the system from the payment processor.

The page displayed after returning from Stripe is informational. Final reservation confirmation is performed by the system after the transaction has been validated.

The guest will receive an email confirming the reservation after successful payment processing.

A reservation may be cancelled at least 30 days before the scheduled check-in date.

When the cancellation is made within this period, all amounts paid for the reservation will be refunded in full.

If fewer than 30 days remain before the scheduled check-in date, the reservation can no longer be cancelled.

Reservations made through third-party platforms may be subject to the cancellation terms and conditions of the respective platform.

A request to modify a reservation must be submitted at least 15 days before the scheduled check-in date.

Any modification is subject to administrator approval and availability for the newly requested period.

If the modified reservation has a higher value, the price difference must be paid before the modification is confirmed.

If the new period has a lower value, the price difference will not be refunded.

If fewer than 15 days remain before the scheduled check-in date, the reservation can no longer be modified.

Any refund is assessed and processed according to the reservation conditions, timing of the cancellation, payment method and applicable policy.

The time required for a refunded amount to appear in the guest's account may also depend on the payment processor or issuing bank.

Automatic invoicing may be available for reservations paid in full online, subject to system configuration and applicable legal requirements.

For other payment methods, fiscal documents may be issued according to Sunshine Resort administrative procedures.

Guests may receive emails concerning the reservation request, approval, payment, reservation confirmation, upcoming check-in, pre-check-out information and post-stay communications.

Guests are responsible for providing a valid email address and accurate contact information.

Guests must comply with Sunshine Resort's internal rules, instructions concerning the use of facilities and any information provided before or during the stay.

Behaviour that may affect the safety, comfort or privacy of other guests or cause damage to the property may result in termination of the stay in accordance with applicable law.

Sunshine Resort takes reasonable measures to ensure that information concerning availability, rates and services displayed on the website is accurate and up to date.

Exceptional situations may arise due to technical errors, external service outages, maintenance or other circumstances that cannot reasonably be controlled.

In such situations, Sunshine Resort will make reasonable efforts to resolve the issue and inform affected guests.

The platform may use third-party services for payment processing, email delivery, hosting, databases and other technical components required for operation.

Use of such services may also be subject to the respective providers' own terms and conditions.

The processing of personal data is described separately in the Sunshine Resort Privacy Policy.

Guests are encouraged to review that policy before submitting a reservation.

Sunshine Resort may periodically update these Terms and Conditions to reflect changes to services, internal policies or legal requirements.

The version published on the website is the version applicable at the time of access.